Privacy Policy

At Kim Balm Designs and Aubergine Sundae, We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and disclose your information when you visit our website, book a design consultation, or purchase from our curated online store.

1. Information We Collect

We only collect personal information that is reasonably necessary to provide our luxury design services and fulfill your e-commerce orders. This includes:

Identity & Contact Data: Your name, billing address, shipping address, email address, and phone number.
Transaction Data: Details about payments to and from you, and specific records of products and design packages you have purchased from us.
Project Data: Architectural notes, spatial dimensions, preferences, and style briefs collected during our design consultations.

2. How We Collect Your Data

We collect information through direct interactions when you fill out an intake questionnaire on our site, create an online account, purchase a one-off artisan piece, subscribe to our newsletter, or book a consultation via our digital calendar.

3. How We Use Your Information We use your personal data strictly to deliver a premium, personalized client experience, including:

Processing and securing the delivery of your tracked e-commerce purchases.
Managing our client relationships, consultation bookings, and custom design projects.
Sending you highly curated studio updates, style inspiration, or exclusive product previews from Aubergine Sundae (you can opt out of these at any time).

4. Data Security & Third-Party Services

Your data security is paramount. Our website is hosted on the secure Wix platform, which utilizes industry-standard encryption and firewall technologies to protect your financial and personal details during checkout. We never sell your personal information to third parties. We only share essential data with trusted partners necessary to run our business operations (such as premium courier services to ensure your items' safe passage or secure payment processors).

5. Cookies & Digital Analytics

We may use cookies and basic analytical tools to monitor website traffic and improve your browsing experience. This data is aggregated and anonymous, helping us optimize our digital showroom's layout and functionality.

6. Your Rights & Access

Under the Australian Privacy Principles, you have the right to request access to the personal data we hold about you, or to request that we correct or permanently delete your information from our studio files.

7. Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled by our studio, please contact us at kim@kimbalmdesigns.com.