Returns and Refund Policy
At Aubergine Sundae
We curate and supply premium, character-filled artisan elements that celebrate individual narratives. Our returns framework operates in strict accordance with the Australian Consumer Law (ACL) statutory guarantees.​​
One-of-a-Kind & Antique Classifications
The majority of our inventory comprises authentic vintage artifacts, hand-finished items, and individual artist commissions. Natural patinas, minor organic variances, surface character, and historical wear are intrinsic elements of these premium luxury items and do not constitute structural flaws or structural faults.
Change of Mind Returns
Due to the exclusive, highly limited nature of our curated inventory and the logistical complexitiesassociated with transporting delicate luxury items, we do not offer refunds, exchanges, or store credits for change of mind purchases. We strongly encourage clients to review all dimensions, physical descriptions, and imagery meticulously, or request a digital consultation prior to processing payments.
Damaged or Faulty Items
In the highly unlikely event that a premium item arrives damaged during transit or exhibits a major structural failure covered under consumer guarantees, we will promptly remedy the issue. Consumers must notify our studio via email within 48 hours of delivery confirmation, providing detailed photographic evidence of both the item damage and the exterior transit packaging. Approved claims under ACL guarantees will be entitled to a full refund, repair, or equivalent store asset replacement, including covered return logistics costs.